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Shipping
Once you place your order, we’ll ship it within 3 business days.
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Delivery
Your order will be delivered to your doors.
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Customer service
Have a problem? Contact us, and we'll respond within 24 hours.
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Order warranty
All orders purchased from our store are covered by a warranty.
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General FAQs
What types of pet grooming products do you offer?
We offer a wide range of pet grooming products, including shampoos, conditioners, brushes, clippers, grooming tables, and accessories for dogs, cats, and other small animals.
Do you offer grooming services or just products?
Currently, we offer only grooming products for sale. However, we can recommend local groomers in your area.
How do I place an order on your website?
To place an order, simply browse our selection, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Can I modify or cancel my order after it's been placed?
If you need to modify or cancel your order, please contact us within one hour of placing it. Once your order is processed, we are unable to make changes.
Shipping & Delivery
What shipping options are available?
We offer standard and expedited shipping options. During checkout, you can choose the shipping method that best suits your needs.
How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that processing time may vary.
What should I do if my order hasn't arrived yet?
If your order hasn’t arrived within the expected timeframe, please check your tracking information. If you still need assistance, contact our customer service for support.
Can I track my order?
Yes, once your order has shipped, you will receive an email with tracking information to monitor its delivery status.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please ensure that items are in their original packaging.
How do I initiate a return?
To initiate a return, please contact our customer service with your order number and the reason for the return. We will provide you with instructions on how to return the item.
Are there any products that cannot be returned?
Due to hygiene reasons, we cannot accept returns on opened grooming products or items that have been used.
Is there a warranty on the grooming products?
Yes, most of our grooming tools come with a manufacturer’s warranty. Please check the product description for specific warranty details.
What should I do if my product is defective?
If you receive a defective product, please contact us within 30 days with your order details, and we will assist you in arranging a replacement or refund.
Product Information
How can I find the right grooming products?
You can browse our product categories based on your pet type and grooming needs. If you need personalized recommendations, feel free to contact us.
Are your products safe for all pet breeds?
Yes, our products are designed to be safe for all pet breeds. However, please check the product labels for any breed-specific recommendations.
Do you offer organic or natural pet food?
Yes, we offer a selection of organic and natural grooming products. You can find these in our product descriptions or under the filters.
Do you provide instructions on how to use grooming tools?
Yes, each grooming tool comes with usage instructions, and we also provide tutorials and tips on our blog for best grooming practices.
